Welcome to MistriOndoor! These Terms and Conditions ("Terms") govern your use of our cleaning services, website, and mobile application ("Services"). By accessing or using our Services, you agree to comply with and be bound by these Terms. Please read them carefully before using our Services.

1. Acceptance of Terms

By using our Services, you agree to these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our Services.

2. Services Provided

MistriOndoor offers a variety of cleaning services, including but not limited to, home cleaning, interior cleaning, washroom cleaning, and post-interior cleaning. The specific services you receive will be detailed in the service agreement or booking confirmation.

3. Booking and Payment

-Booking You can book our services through our website, mobile app, or by contacting us directly. Upon booking, you will receive a confirmation that includes details of the service, date, time, and cost.

- Payment: Payment for services is due upon completion of the service or as otherwise specified in the booking confirmation. We accept various forms of payment, including credit/debit cards, online payment gateways, and cash.

4. Cancellation and Rescheduling

- Cancellation: You may cancel or reschedule your booking by providing us with at least 24 hours' notice before the scheduled service time. Cancellations made within 24 hours of the scheduled time may incur a cancellation fee.

- Rescheduling: If you need to reschedule your service, please contact us as soon as possible. We will do our best to accommodate your request based on availability.

5. Customer Responsibilities

- Access to Property: You must provide our cleaning staff with access to the property at the scheduled time. Failure to do so may result in a cancellation fee.

- Preparation: Please ensure that all valuable items are stored safely and any fragile items are protected. MistriOndoor is not responsible for damage to items that are not appropriately stored or protected.

- Health and Safety: For the safety of our staff, please ensure that the property is free from hazardous materials or conditions.

6. Service Limitations

While we strive to meet your expectations, certain limitations apply:

- Unforeseen Circumstances: We reserve the right to reschedule or cancel a service due to unforeseen circumstances such as extreme weather, emergencies, or staff unavailability.

- Scope of Work: The services provided will be as detailed in the booking confirmation. Any additional services requested on the day of the appointment may be subject to additional charges.

7. Liability

- Damage: MistriOndoor will take reasonable care while performing the services. In the unlikely event of damage to your property, please report it to us within 24 hours. We may request proof of damage and will assess any claims on a case-by-case basis.

- Limitations: Our liability for any loss or damage arising from the use of our services is limited to the amount paid for the specific service in question. We are not liable for any indirect, consequential, or incidental damages.

8. Termination of Services

MistriOndoor reserves the right to terminate or suspend services if the customer fails to comply with these Terms, engages in abusive behavior, or if it is deemed unsafe for our staff to continue providing services.

9. Intellectual Property

All content provided through our website, app, and marketing materials, including logos, text, images, and software, is the intellectual property of MistriOndoor and is protected by applicable laws. Unauthorized use of any intellectual property is prohibited.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

11. Changes to Terms

MistriOndoor reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website or app. It is your responsibility to review the Terms periodically to stay informed of any updates.

12. Governing Law

These Terms are governed by the laws of India and any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in Bhopal.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
MistriOndoor
[Bhopal]
[7399553300]
[admin@mistriondoor].

By using MistriOndoor’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.